Support
Contact us
Email bo@pencel.ai with any question about Myditate, your account, credits or privacy. If you are signed in, you can also write to us from Settings → Help & support in the app or on the website. We read every message.
Support is not monitored for emergencies. If you may harm yourself or someone else, contact local emergency services or a crisis line now.
How do I start a meditation?
On Home, write or say what is on your mind and send it; Myditate shapes a session around it. To begin straight away without choosing anything, tap Just start. Ready-made music and guided meditations are in Explore, and everything you have made is in Library.
What are credits?
Creating a personalized session uses credits; the cost is shown before it begins. New accounts receive free welcome credits. Replaying a session you have made does not use credits, and if a session fails to generate, its credits are returned automatically. Your balance is on the Credits screen.
Can I get a refund?
You can request a full refund of a credit pack within seven days of purchase if none of its credits have been used, from Purchase history on the Credits screen at myditate.com, or by emailing us. See the Terms of Use for details.
Why does the app ask for the microphone?
Only so you can say what is on your mind instead of typing it. The app listens while you tap the mic, your words are turned into text on your device where it can, and Myditate receives only the text, never the audio. Typing works just as well if you prefer.
Does my session keep playing when my phone locks?
Yes. Sessions continue in the background and can be paused from the lock screen or Control Center.
How do I delete my account?
In the app or on the website, go to Settings → Account, scroll to Delete account, type DELETE and confirm. This permanently removes your account, saved audio and remaining credits. Request any eligible refund first. If you cannot sign in, email us from the address on your account and we will delete it for you.
Is Myditate therapy?
No. Myditate provides wellness and relaxation content. It is not medical advice, diagnosis, treatment or therapy, and it is not a substitute for professional mental health care.
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Read our Privacy Policy and Terms of Use.